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Emersion is now available in the United States. We’ve already launched our Wolters Kluwer CCH® SureTax® integration, have just hired our first American team member (welcome Mike!), and will soon be opening a new office on the other side of the world.
We are proud to announce that our parent company, the Novatti Group (ASX: NOV) is now accepting payments from anywhere in the world, anytime through our flexible payment platform Nova Payments. Â
Emersion has launched in the US, opening up the powerful automation functionality of Emersion to the world’s largest addressable market.
Emersion’s march madness sale is on now. Save up to $2000 on setup fees until March 31st, 2021.
Over the past year, Emersion has invested heavily in customer experience including establishing the Emersion Operations Centre, and hiring 9 new team members to fill key roles in our business. Our latest investment is the Emersion Engage Portal. What is the Engage Portal? The Emersion Engage Portal is a dedicated resource for existing customers to: Find information about their onboarding projects Lodge requests for support and training (previously managed through the Emersion Service Desk) View previous requests for support and training See important announcements about new features and upcoming changes to the Emersion platform The Engage portal will eventually become the go-to destination to find any information you need to know about Emersion and we will continue to enhance and...
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Integra Pay Direct Debit from Bank Account Emersion now integrates to IntegraPay for direct debit from bank account payments. Information about our other supported payment merchants and vendors can be found here. Two new inbound integrations MaxoTech and Think Pickle Inbound join the list of inbound (e.g. 1300 and 1800 phone lines) service providers in Australia. Other providers with existing inbound integrations include: Australia AAPT Buroserv Coloured Lines Comms Code Entrust FaktorTel Fone Dynamics FoneBox Globe Inbound iBOSS Maxotech NetSIP Neural Networks Optus Symbio Telstra Think Pickle...
We're on a hiring spree! In addition to the four new team members who joined us back in October, we have now hired another four key team members in roles covering customer service, project management and technical writing. Here are our latest hires: Arvindh Sridhar - Customer Service Officer Arvindh has joined the Emersion Operations Centre as a Customer Service Officer and will be the first port of call for support and customer service enquiries across the Emersion business. He holds a Master of Information Systems degree and has extensive experience across help desk, business analyst and IT service desk roles. Terry Emberslidis - Project Manager - Service Delivery Consultant Another new recruit to the Emersion Operations Centre, Terry has joined the team as a Project Manager/ Service...
Every MSP should be selling voice and data services. It's an easy upsell and helps your company obtain a greater share of customer wallet while also increasing customer satisfaction. Unfortunately, there is no easy way to bill for these services through ConnectWise. This leads to three possible scenarios: You choose not to sell voice services, missing out on a new revenue stream and helping your client take that first step towards a competing MSP. You decide to manually bill for these services by either calculating usage charges in Excel and manually adding it to ConnectWise agreements, or manually transcribing the data from your wholesaler onto the ConnectWise Agreement. This leads to hours of additional work for your finance team, and can often lead to costly data entry...
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Two New Australian Inbound Providers (Vonex and Optus Inbound) Vonex and Optus Inbound join the list of inbound (e.g. 1300 and 1800 phone lines) service providers in Australia. Other providers with existing inbound integrations include: Australia AAPT Buroserv Coloured Lines Comms Code Entrust FaktorTel Fone Dynamics FoneBox Globe Inbound iBOSS Maxotech NetSIP Neural Networks Optus Symbio Telstra Think Pickle M2/ Vocus Virtutel New Zealand Spark Wholesale Vodaphone Two new Australian VoIP Providers (iVox VoIP and Telco In A Box NBN Voice) Emersion has recently built integrations for iVox VoIP and...
It has been a massive month for the team at Emersion. Not only did we announce that we will be entering the US market in January 2021, but we have also had a huge intake of new team members in roles ranging from Customer Service to Design, Sales and Finance. Here are our latest hires: Veronika Perak - Customer Experience Manager Veronika Perak recently joined Emersion as the Customer Experience Manager. She heads up the Emersion Operations Centre which covers onboarding, customer service and project management. An extremely positive and highly motivated project and people manager, Veronika has a demonstrated ability to deliver on customer engagement initiatives, having worked on major projects at both Telstra and Vocus. Angus Miller - National Sales Manager Angus Miller technically...
We’re getting ready to take on the world! After a surge of investment from our parent company the Novatti Group (ASX: NOV) Emersion is preparing to launch in the United States in Q1 2021. Read the ASX announcement here. Emersion is one of the most comprehensive business and billing automation platforms available in the world. We work with MSPs, Telcos, Wholesalers and Utility providers and help them to engage with their customers, integrate their systems, automate manual processes and ultimately collect payment. In April of this year, we became part of the Novatti Group, and they have invested generously in our development and this has paved the way for seismic growth through: Certification of our Salesforce Integration.Making improvements to...
Our product development and technology teams are constantly raising the bar on what a business and billing automation platform can do. Here is what we have released this month. New Integrations Salesforce Integration The Emersion for Salesforce App has been cleared for release on the Salesforce App Exchange. This app acts as an integration between the two platforms and puts custom financial objects (Invoices, Payments and Services) from Emersion into Salesforce. We are currently testing the integration with pilot customers and will make it available to our broader client base shortly. Find out more about the Emersion for Salesforce App Here. Two new Australian Payment Gateways Emersion is able to automate payment processing and reconciliation by integrating to various payment...
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